Quail Run

Resident experiences at this property are mixed, with significant concerns about maintenance responsiveness, deposit and fee practices, and security issues, offset by some positive feedback on location and occasional management quality. Common problems include delayed maintenance requests, thin walls, parking lot vehicle break-ins, and disputes over deposit deductions. A smaller group of residents report satisfactory experiences with amenities, lease renewal options, and proximity to transit and university.

Residents report mixed experiences with building quality at this property. Positive reviews highlight recent renovations, regular maintenance, and clean premises, while negative reviews consistently cite thin walls and noise issues, delayed maintenance responses, and concerns about building security and upkeep. Maintenance responsiveness and deposit handling practices appear to be recurring friction points.

Management responsiveness is a significant concern, with residents reporting delayed maintenance responses and difficulty reaching staff. Communication issues appear in lease transitions and billing matters, including unclear fee structures and payment processing errors. Multiple residents cite unresolved maintenance problems and limited management availability as ongoing frustrations.

The location near transit, the University of Utah, and downtown is consistently cited as the primary advantage of this property. However, residents report significant concerns about parking lot security, including multiple vehicle break-ins and vandalism, along with maintenance and management responsiveness issues that detract from the location's convenience.

Residents report significant concerns with shared amenities and common areas. The laundry room is described as poorly lit and inadequately secured, with storage units experiencing break-ins. Parking facilities lack security measures and adequate maintenance, with reports of vehicle break-ins and snow/debris blocking spaces. Climate control and in-unit amenities are limited, particularly in lower-floor units during summer months.

One resident reported that maintenance requests for significant issues like bathtub damage were not completed during their tenancy, yet charges were applied to their security deposit upon move-out. The resident also noted difficulty reaching management for follow-up communication, with callbacks delayed over several months despite repeated contact attempts.