The Preserve at Poinciana

The Preserve at Poinciana offers spacious, well-maintained homes in a peaceful community with responsive maintenance and friendly staff. Residents consistently praise the application and move-in process, modern home features, and amenities like pools and dog parks. However, some residents report communication challenges with the office, concerns about package security, and disputes over move-out charges and fee increases.

Management and office staff receive overwhelmingly positive feedback for professionalism, responsiveness, and helpfulness throughout the leasing and residency process. However, a minority of residents report significant communication challenges, including difficulty reaching the office by phone and delayed responses to maintenance requests and move-out procedures. Maintenance requests are generally handled promptly when contact is established, though billing disputes and fee transparency issues have been noted in isolated cases.

Residents report mixed experiences with location convenience. Two reviews highlight the neighborhood's serene setting with nearby amenities and good access to local services. However, one review notes that distance claims in property descriptions may be overstated—the nearest major highway and retail stores are approximately 18+ minutes away via rural roads, and the property sits in a low-elevation area with proximity to retention ponds.

Maintenance response times are generally prompt, with two residents reporting efficient service and issue resolution within 24 hours. However, communication challenges emerge as a recurring concern, particularly regarding work order follow-up, phone accessibility, and coordination around move-out inspections. Smart home feature malfunctions and unresolved maintenance requests were noted in one review despite multiple reports to staff.

Residents praise responsive maintenance and well-maintained common areas, including a pool and courtyard. Staff communication during move-in and ongoing customer service are noted as strengths. One resident noted the absence of a gym as a limitation, though overall satisfaction with shared spaces and upkeep remains high.

This review identifies multiple building condition and maintenance concerns, including a spring-hinged mudroom door reported as a safety hazard, non-functional electrical outlets and ceiling fans, low-quality fixtures and appliances, and pest issues. Additional concerns noted include delayed trash collection, mailbox accessibility during construction, squeaky garage doors, and reported unresponsiveness from management to maintenance requests.