The Lakes Apartments

The Lakes Apartments receives overwhelmingly positive feedback, with 89% of reviews rating the experience favorably. Residents consistently praise the responsive and professional office staff, efficient maintenance team, and well-maintained property amenities including the pool, gym, and grounds. However, a small but vocal minority report concerns about building construction quality, thin walls, communication delays, and maintenance responsiveness, with some citing structural issues and pest problems.

Management and office staff receive consistently high praise for professionalism, friendliness, and responsiveness to resident needs. Maintenance teams are noted for quick response times and thorough work. Most residents report smooth leasing processes and effective communication, though a small number of recent residents experienced delayed office responsiveness and unclear communication regarding amenity availability.

Maintenance at this property demonstrates strong responsiveness and professionalism, with most residents reporting quick response times to work orders and thorough completion of repairs. The maintenance team is consistently described as attentive, respectful, and reliable in addressing HVAC, plumbing, appliance, and general repair needs. One resident reported concerns about incomplete work orders and follow-through issues, though this represents a minority experience among the reviewed feedback.

Residents consistently praise the property's amenities, including a well-maintained pool, gym, laundry facilities, and recreational areas like volleyball courts and playgrounds. Common-area upkeep is noted as excellent, with grounds regularly maintained and shared spaces kept clean. Staff responsiveness to maintenance requests and office communication are generally positive, though one recent resident reported difficulty reaching the office by phone despite seeing staff present. Valet trash service is highlighted as a valued convenience.

Residents consistently praise the property's location for its proximity to popular Columbus areas, shopping, and recreational amenities like the nearby YMCA and lake trail. The complex offers convenient onsite facilities including a gym, pool, and laundry, with accessible parking and a safe neighborhood environment. Transit and walkability to nearby stores and entertainment venues are highlighted as key location advantages.

This review raises concerns about building construction quality, including thin walls that transmit sound between units, visible finish issues like paint splatter, and structural problems such as uneven floors and improperly installed fixtures. The reviewer reports ongoing maintenance issues, delayed repairs, and concerns about building safety and security response times.