Berkshire Auburn

Berkshire Auburn receives overwhelmingly positive feedback, with 88% of reviews rating the property favorably. Residents consistently praise the responsive maintenance team, friendly and helpful leasing staff, clean facilities, and well-maintained amenities including pools, gym, and community spaces. A small number of negative reviews cite concerns about elevator maintenance delays, garage security and vehicle safety, pest issues, and communication challenges, though these issues affect a minority of residents.

Management and leasing staff receive consistent praise for friendliness, responsiveness, and helpfulness, with maintenance requests typically resolved same-day or next-day. However, some residents report communication challenges, including difficulty reaching management by phone and delayed responses to maintenance issues. Billing disputes and policy enforcement inconsistencies have been noted by a small number of residents, though most interactions with staff are described as positive and professional.

Maintenance at this property is consistently responsive and efficient, with most work orders completed same-day or next-day. The maintenance team is described as professional, courteous, and knowledgeable across HVAC, plumbing, and appliance repairs. However, one significant issue involves extended elevator downtime (over one month) with delayed communication, and another incident involved unresponsive emergency maintenance during off-hours.

Residents consistently praise the property's amenities, including two pools, a two-story gym, package lockers, and well-maintained common areas with regular community events. Maintenance and front-desk staff are frequently noted as responsive and friendly, with most service requests resolved same-day or next-day. However, some residents report concerns about limited amenity access hours, elevator maintenance delays affecting accessibility, package theft despite lockers, and occasional issues with parking enforcement and move-out billing practices.

The property benefits from an excellent location in Addison with convenient access to shopping, dining, entertainment, and major transit routes like the tollway. Most residents praise the walkability to nearby amenities and the neighborhood setting. However, some residents report concerns about parking garage security and gate sensor reliability, as well as accessibility challenges including limited ramps and elevator outages that impact residents with mobility needs.

Residents report mixed experiences with building quality. Positive feedback highlights maintenance responsiveness and building appearance, while concerns center on elevator reliability and extended downtime affecting accessibility, pest control issues in units, and garage security. The property's two-elevator system creates bottlenecks during peak hours, particularly impacting residents with mobility challenges or young children.