ReNew Knollwood

Residents report a mixed experience with significant management and infrastructure improvements in recent years. Current staff receives consistent praise for responsiveness and customer service, while maintenance issues like water shutoffs and aging infrastructure remain concerns. The property offers competitive pricing with utilities included, though some residents report ongoing issues with building condition, security, and laundry costs.

Management responsiveness and communication have improved significantly in recent years, with current staff receiving consistent praise for prompt replies and helpful service. However, the property has a documented history of serious operational challenges including frequent unscheduled water shutoffs, high staff turnover, delayed security deposit returns, and unresponsive office availability—issues that peaked under previous management but persist in some areas. Maintenance staff are generally regarded as courteous and efficient, though building cleanliness and security concerns remain recurring complaints.

Residents report persistent infrastructure issues, particularly frequent and often unannounced water shutoffs occurring weekly or multiple times monthly, along with elevator malfunctions and aging building systems requiring pipe replacement. Building cleanliness and common area maintenance are inconsistent concerns, with reports of unkempt laundry rooms, elevators, hallways, and trash management. A smaller group of recent residents report improved conditions under current management, with responsive maintenance and generally quiet living environments, though internet infrastructure and occasional water service disruptions remain noted issues.

Maintenance response times are generally prompt, with most residents reporting quick issue resolution and courteous staff. Communication between maintenance, management, and residents is frequently praised as responsive and efficient. However, some residents report unresolved maintenance issues and extended delays in completing work orders, with occasional concerns about temporary fixes rather than permanent solutions.

Residents report significant challenges with amenities and shared spaces, particularly frequent water shutoffs with little notice, laundry equipment issues and high costs ($1.85–$1.95 per cycle), and inadequate package security resulting in theft. Common areas including elevators, hallways, and laundry rooms are described as poorly maintained, while gym equipment is noted as limited and outdated. Parking garage access and security concerns are also recurring issues, though some residents appreciate the availability of parking and other basic amenities.

Residents consistently praise the property's convenient location near shopping, workplaces, and downtown areas within a reasonable commute distance. The location benefits from included utilities and free parking, making it an affordable option in the area. Nearby amenities like Knollwood Mall are within walking distance, and the quiet neighborhood environment is frequently highlighted as a key advantage.