Audrey Garden Apartments

Residents report persistent pest infestation and mold issues that management has not adequately addressed, with maintenance response times cited as slow. Communication challenges have also been noted, particularly regarding billing and unit transfer policies. Two residents reported positive experiences with property condition and staff responsiveness.

Multiple residents report significant pest infestation issues, particularly roaches, that persist despite maintenance requests. Additional concerns include structural deterioration such as damaged stairs, mold presence, and slow response times for maintenance repairs. The building's physical condition and upkeep appear to require substantial attention.

Maintenance response times are a recurring concern, with residents reporting delays in addressing repair requests. While some residents report positive experiences with maintenance staff availability and responsiveness, others indicate extended wait times for work order completion. Pest control and mold-related issues have been noted as maintenance priorities at the property.

One resident reported significant issues with management communication regarding post-move billing. The resident was charged for utilities from prior months (November, December, January) on a final bill without prior notice of this practice. When the resident contacted the office to clarify billing responsibility, the staff member provided inconsistent information and the call ended abruptly, leaving the billing matter unresolved.