Park at Shiloh

The Park at Shiloh Apartments receives highly polarized reviews reflecting significant operational changes over time. Current positive reviews consistently praise leasing office staff for professionalism, responsiveness, and customer service during the application process, while long-term residents report serious concerns about maintenance responsiveness, office accessibility, and property upkeep. Key issues include inconsistent maintenance completion, difficulty reaching the office by phone, and pest control problems, though recent reviews suggest improved management in the leasing office.

Management experiences vary significantly at this property. Positive reviews consistently praise leasing and office staff for professionalism, responsiveness, and helpfulness during the application and move-in process. However, negative reviews frequently report difficulty reaching the office by phone, locked doors during business hours, maintenance requests marked complete without work being performed, and billing discrepancies. Communication gaps and inconsistent office availability emerge as recurring concerns among dissatisfied residents.

Maintenance requests frequently go unaddressed or are marked complete without actual repairs, with residents reporting months-long delays on appliance fixes, plumbing leaks, and pest control issues. Office accessibility is a recurring problem—phones go unanswered, doors remain locked, and staff availability is inconsistent, making it difficult to submit or follow up on work orders. A significant management transition appears to have coincided with a decline in service responsiveness and maintenance follow-through. Two recent reviews report positive experiences with maintenance and management staff.

Residents report significant challenges with common-area maintenance and management responsiveness. The pool has remained closed for extended periods, and trash accumulation throughout shared spaces is a recurring concern. Maintenance requests are frequently marked complete without actual repairs being performed, and office staff availability and communication have declined notably.

Residents report persistent pest infestations (roaches and rodents) that management failed to resolve despite repeated work orders over extended periods. Maintenance issues including mold, broken appliances, and structural damage remained unfixed for months or longer, with management responsiveness declining significantly after ownership changes. The property's upkeep and repair responsiveness have deteriorated, though units are noted as spacious and the location is convenient.

The property is located in a quiet area with good community integration and long-term resident satisfaction. Two residents highlighted the convenient location and spacious amenities, while one review raised concerns about management responsiveness between online communications and on-site interactions.