Lexington

Lexington Apartments offers a convenient Woodlands location with spacious, well-maintained units and responsive maintenance staff that many residents appreciate. However, the property faces significant recurring issues including mold problems, inconsistent communication from management, parking and towing disputes, and maintenance delays that have frustrated a substantial portion of residents. While leasing staff and community events receive consistent praise, management responsiveness to current residents' concerns remains a major pain point.

Management responsiveness is inconsistent and a major concern for residents. While some staff members receive praise for friendliness and helpfulness during the leasing process, current residents report significant difficulties reaching the office, with calls going unanswered, emails ignored, and issues requiring multiple follow-ups. Communication breakdowns extend to billing discrepancies, maintenance delays, and unresolved structural problems, creating frustration among long-term residents despite the property's convenient location.

Maintenance responsiveness and communication are inconsistent across the property. While some residents report prompt repairs and helpful staff, others describe significant delays, unresolved issues, and poor follow-up communication from management. Common problems include HVAC failures, plumbing issues, mold, and appliance repairs that take weeks or are never completed. Communication gaps between front office and maintenance, as well as unresponsiveness to calls and emails, are recurring frustrations.

The location is consistently praised as a major strength, offering convenient access to schools, restaurants, shops, and major roads in a desirable area. However, parking logistics present a significant challenge, with residents reporting difficulty finding spots after evening hours and concerns about towing policies. Transit and commute access are not prominently discussed in reviews, but proximity to nearby amenities and schools is frequently highlighted as a key advantage.

Building quality concerns center on persistent mold issues reported across multiple units, along with delayed maintenance responses and aging infrastructure including plumbing and HVAC systems. While one review noted well-maintained facilities and cleanliness, the majority of feedback indicates structural problems—particularly moisture and mold—that have not been promptly addressed. Residents report difficulty reaching management and extended timelines for repairs, though maintenance staff are described as friendly and responsive when engaged.

Amenities including the pool and gym are generally well-maintained and clean, and grounds upkeep is noted as good. However, significant concerns emerge around parking availability after 7pm, package theft and security gaps, gym equipment condition and functionality, and mandatory internet fees bundled into rent. Maintenance responsiveness varies, and common-area policies around noise and guest enforcement appear inconsistently applied.