Upton At Longhorn Quarry Apartments

The Upton at Longhorn Quarry offers affordable pricing, convenient location, and spacious floor plans with generally responsive leasing staff. However, residents report persistent issues including pest infestations, water damage and mold, unreliable elevator service, security concerns with frequently non-functional gates, and aggressive towing enforcement. Maintenance responsiveness varies, and management communication is inconsistent, with some residents experiencing difficulty resolving maintenance requests and billing disputes.

Management responsiveness and professionalism are highly polarized at this property. Positive reviews consistently praise leasing and office staff for courteous, attentive service and effective communication during the application and move-in process. However, negative reviews report significant concerns including unresponsive maintenance, billing disputes, aggressive towing enforcement, and inconsistent staff professionalism—with some residents describing management as dismissive of maintenance issues like mold and water damage. Several residents report being charged fees for damage caused by management negligence rather than resident action.

Amenities like the gym and pool are appreciated when operational, but maintenance and upkeep issues are frequent concerns. Shared spaces including gates, trash areas, and common grounds often lack consistent maintenance, with reports of debris, overflow, and cleanliness problems. Elevator reliability and package delivery systems have been cited as problematic. Security features such as gates frequently malfunction, and parking/towing enforcement has generated multiple complaints about vehicle removal errors.

Maintenance response times and work order completion are inconsistent across the property. While some residents report quick and efficient repairs, others describe delayed responses, incomplete work, and closed work orders without finished repairs. Common issues include HVAC failures, water damage, mold, and pest problems that require multiple follow-ups to resolve.

Residents report significant building quality concerns, particularly persistent roach infestations, water damage, and black mold that management has been slow to address. Elevator reliability is a recurring issue, with units frequently non-functional. Noise insulation is poor, allowing neighbors' conversations and appliances to be heard clearly, and external noise from pool areas and marijuana smoke regularly penetrates units. Common area cleanliness is inconsistent, with hallways, grounds, and amenities frequently appearing dirty or poorly maintained.

Location offers convenient access to major highways and nearby stores, with proximity to work and schools cited as a benefit. However, residents report significant concerns about area safety, including car break-ins and gate security issues. Elevator reliability is a recurring problem, particularly during hot weather. Overall, the property is viewed as reasonably priced for the area but with notable trade-offs between convenience and safety concerns.