The Maxwell

The Maxwell offers competitive pricing and has a dedicated maintenance and office staff that many residents appreciate, but the property is significantly hampered by recurring infrastructure issues—particularly water outages and hot water failures—along with persistent pest control problems and inconsistent service quality. While newer management has made improvements and some residents report positive experiences, the frequency of unresolved maintenance issues, unclear fees, and condition concerns create a divided resident experience.

Management and office staff receive consistently positive feedback for professionalism, responsiveness, and helpfulness, with many residents reporting smooth leasing processes and attentive communication. However, persistent infrastructure issues—particularly recurring water shutoffs and hot water failures—create significant resident frustration, and some report slow or inconsistent maintenance response times. While newer management is credited with improvements and better community communication, concerns about responsiveness to maintenance requests and office accessibility remain recurring themes among dissatisfied residents.

Maintenance response times are generally fast, with many residents reporting work orders completed within 1-2 days and emergency plumbing issues addressed promptly. However, persistent water supply and hot water issues affect multiple units, with some residents experiencing frequent outages and temperature inconsistencies. Service requests are sometimes marked complete without actual repairs being performed, and HVAC repairs—particularly air conditioning—have experienced extended delays and incomplete fixes. Staff professionalism is frequently praised, though follow-through on complex repairs remains inconsistent.

Residents report persistent building maintenance issues including frequent water outages (occurring multiple times monthly), inconsistent hot water availability, and widespread pest infestations despite paid pest control services. Common concerns include ceiling leaks, mold, plumbing problems, and inadequate grounds upkeep with trash accumulation and animal waste. While a small number of residents report satisfactory experiences, the majority describe unresolved maintenance requests and deteriorating unit conditions.

Residents report significant ongoing issues with water outages, plumbing failures, and pest infestations, with some noting that amenities like pools and gym facilities do not match online photos. However, recent positive reviews indicate improved management and maintenance responsiveness, with praise for 24/7 gym access, laundry facilities, trash valet service, and cleaner common areas. Parking fees and additional charges (including trash valet at $30/month) are recurring concerns, as is inconsistent maintenance response times and AC repair delays.

This property has significant maintenance and service challenges that impact resident quality of life. Recurring issues include plumbing failures affecting hot water availability, frequent water outages with poor communication, pest control that appears ineffective, and grounds maintenance concerns. Parking requires active pass renewal with substantial fees ($255 tow charges), and annual rent increases occur without corresponding property improvements.