The Hollows

The Hollows offers affordable apartments in a quiet location with responsive maintenance and generally helpful office staff, particularly during the move-in process. However, the property faces persistent challenges with pest infestation, aging infrastructure including plumbing and water damage issues, and inconsistent management communication. While many residents report positive experiences with leasing and maintenance responsiveness, others cite significant concerns about condition, pest control effectiveness, and fee disputes.

Management responsiveness is inconsistent across the property. Positive experiences highlight quick maintenance response times and helpful, professional office staff who process applications efficiently and address concerns promptly. However, negative reviews cite communication delays, unresponsive staff, and inconsistent follow-up on maintenance requests and billing issues. Staff turnover in the office is noted as a recurring concern.

Maintenance response times are generally quick when work orders are submitted, with many residents reporting same-day or next-day service for repairs. However, recurring issues include plumbing problems (water leaks, flooding, burst pipes), HVAC system failures, and incomplete or ineffective repairs that require multiple follow-up requests. Pest control services appear inconsistent, with residents reporting ongoing roach infestations despite monthly pest control charges, and some residents cite water damage and mold concerns from unresolved maintenance issues.

Residents report significant building maintenance and pest control challenges, with recurring issues including roach infestations, water damage, plumbing failures, and thin wall noise insulation. While maintenance response times are generally quick and front office staff are often described as professional, the property's aging infrastructure and inconsistent pest management create persistent quality concerns. A minority of long-term residents report positive experiences, though most reviews highlight deferred maintenance, water line leaks, and inadequate pest treatment despite monthly fees.

The property offers an affordable location with convenient access near major transit routes (Highway 410). Residents consistently praise responsive maintenance and office staff. The older property requires acceptance of its age and condition; location convenience and service responsiveness are primary strengths, while parking lot organization and exterior grounds maintenance present ongoing concerns.

Residents report mixed experiences with amenities and shared spaces. Maintenance response times are generally prompt, and common areas are regularly cleaned, though upkeep varies. Significant concerns include mailroom security issues with package and mail theft, laundry equipment frequently out of service, pest control effectiveness, and parking lot design and maintenance needs. Pool access has been limited, and grounds maintenance—particularly pest management—remains inconsistent.