The Finley

Residents consistently praise the friendly and responsive office and maintenance staff, convenient location near shopping and highways, and pet-friendly policies. However, recurring concerns include inconsistent office availability, slow response to maintenance requests, cleanliness issues with common areas (particularly pet waste and trash), aging infrastructure requiring upgrades, and security concerns related to non-functioning gates.

Office and leasing staff are consistently described as friendly, helpful, and professional, with residents appreciating their welcoming demeanor and responsiveness to inquiries. Maintenance teams are noted for quick response times and courteous service, often addressing repair requests within hours. Communication through online portals and email updates is praised, though some residents report occasional challenges reaching management by phone or finding the office open during business hours.

Maintenance staff consistently receive praise for responsiveness and friendliness, with many residents reporting quick turnaround on work orders and repairs. However, some residents report work orders closed without completion, delayed HVAC repairs, and communication gaps during emergencies. Older building systems, particularly AC units, require ongoing attention.

Residents consistently praise the pool, laundry facilities with commercial-grade machines, and maintenance responsiveness. Management and office staff are frequently noted as friendly and helpful, with recent improvements including covered parking and gym updates. Common concerns include pet waste management in shared areas, occasional laundry room temperature and cleanliness issues, and gym equipment that some residents feel needs updating.

The property benefits from a convenient location near shopping, restaurants, and major highways, making it accessible for daily errands and commuting. Residents consistently praise the proximity to stores and dining options, though some note that public transit access is limited and car dependency is necessary. The neighborhood is generally described as quiet and peaceful, with amenities like a pool, fitness room, and dog park adding to the area's appeal.

Residents report mixed experiences with building quality. Positive reviews highlight well-maintained apartments, responsive maintenance staff, and quiet living conditions. Negative reviews cite structural concerns including roof leaks, foundation issues, noise transmission between units, pest control challenges, and delayed repair response times. Building security and gate functionality are recurring concerns across reviews.