Frame Med Center

Frame Med Center offers a well-maintained property with responsive maintenance service and generally positive resident experiences. The maintenance team consistently receives praise for quick response times and professional work. However, some residents report ongoing issues with drainage, water quality, office communication, and management transitions, which detract from the overall experience despite the property's attractive location near the Medical Center.

Maintenance staff consistently receive high praise for responsiveness, professionalism, and same-day or next-day service resolution. Office and leasing staff experiences vary significantly, with positive feedback on knowledge and professionalism during the leasing process, but recurring concerns about communication gaps, staff turnover, unresponsiveness to calls, and inconsistent policy enforcement following management transitions. Billing and administrative systems have experienced disruptions during ownership changes, including payment processing delays and deposit return issues.

Maintenance staff respond quickly to service requests, typically same-day or within hours, including emergency calls on weekends and holidays. Residents consistently report professional, courteous, and thorough work with clear communication about repairs. Two negative reviews noted construction-related issues (storm damage, plumbing defects, HVAC installation problems) and office communication gaps, though maintenance crews themselves were praised for responsiveness when dispatched.

Residents appreciate the property's amenities, particularly the 24-hour gym and clubhouse, which are generally well-maintained and clean. However, several operational challenges emerge: package and mail delivery issues due to address confusion, inconsistent office staffing and communication, and maintenance concerns including flooded common areas and malfunctioning access doors. Maintenance staff responsiveness is consistently praised, though management transitions and enforcement inconsistencies have created frustration among some residents.

Residents report mixed experiences with building quality at this property. Positive reviews highlight cleanliness, modern construction, and responsive maintenance staff who address issues quickly. However, negative reviews document significant structural and systems issues including water pressure problems, drainage failures, plumbing defects, HVAC installation errors, and pest concerns—issues that appear concentrated in newer units and suggest quality control gaps during construction.

The property benefits from a desirable location near the medical center and parks in a pleasant, green neighborhood. Residents consistently praise the convenient access to nearby amenities and the overall appeal of the area as a safe, well-maintained community.