The Fairway

The Fairway offers a convenient Plano location with competitive pricing, spacious floor plans, and responsive leasing staff who consistently receive praise for professionalism and helpfulness. However, the property faces persistent challenges with pest control (roaches, bedbugs, ants, rats), aging infrastructure, poor sound insulation between units, high utility costs due to inadequate window insulation, and frequent water shutoffs. While maintenance responds quickly to requests and management is generally accommodating, structural limitations and recurring maintenance issues create a mixed living experience that appeals primarily to budget-conscious renters willing to accept older building conditions.

Management and office staff are consistently praised for professionalism, responsiveness, and helpfulness with leasing and maintenance coordination. The majority of residents report positive interactions with staff who address concerns promptly and communicate clearly. A minority of residents report communication gaps around move-out procedures, billing notifications, and maintenance request tracking.

Residents consistently praise the property's amenities, particularly the gym and pool, along with competitive pricing and convenient location. However, reviews reveal concerns about aging infrastructure, maintenance responsiveness on some issues, laundry facility quality, and shared-space conditions. Staff and maintenance receive mixed feedback, with some residents reporting good responsiveness while others note delays or communication gaps.

Most residents report responsive and professional maintenance staff who address work orders promptly and courteously. However, a minority of long-term residents describe persistent issues with plumbing failures, pest control effectiveness, and property condition deterioration, citing delayed repairs, recurring damage (such as bathtub peeling), and concerns about follow-through on maintenance requests.

The property offers a convenient location with proximity to stores, markets, and nearby services, which residents consistently appreciate. However, the complex's age presents trade-offs: thin walls and windows result in noise transmission from neighbors and external sources (including nearby hospital sirens), while insulation issues affect temperature control and utility costs. Staff and management receive positive feedback for responsiveness, and amenities like fitness facilities and green spaces are noted as competitive for the price point.

Residents report significant building quality concerns, particularly widespread pest infestations (roaches, rats, ants) that persist despite treatment requests and charges. Poor insulation, thin walls, and lack of sound dampening result in high utility bills and noise from neighbors and external sources. The aging infrastructure (built 1979) shows visible wear including peeling paint, old appliances, thin windows, and inadequate lighting, with maintenance requests often delayed or unresolved.