Dorian and Encore

The property experiences significant challenges with staff professionalism and conduct, with the majority of recent reviews citing disrespectful behavior from maintenance and office personnel. While some residents and prospective tenants report positive leasing experiences with specific staff members and appreciate the location and amenities, widespread concerns about maintenance responsiveness, pest control issues, and communication failures persist. The property's condition and service quality appear inconsistent across departments and time periods.

Management responsiveness and staff professionalism are highly polarized at this property. Positive experiences center on helpful leasing staff who provide proactive communication and problem-solving during move-in and lease processes. However, negative reviews significantly outnumber positive ones, with recurring complaints about dismissive office staff, unresponsive communication regarding service issues (packages, billing, internet), and delayed maintenance follow-up. Several residents report feeling disrespected when seeking assistance with facility-related problems.

Maintenance response times and issue resolution are inconsistent, with some residents reporting quick service for HVAC and appliance repairs, while others experienced week-long delays on move-in work orders and unresolved plumbing issues. Multiple residents reported that maintenance tickets were closed without fully addressing all reported problems, requiring separate follow-up requests. While some maintenance visits are completed promptly and professionally, staffing constraints and communication gaps appear to affect overall service reliability.

Building quality concerns center on cleanliness and maintenance inconsistencies. Common issues include dirty elevators and corridors, thin walls allowing noise transfer, and limited elevator availability across the property (only one building on the Dorian side has an elevator). While some residents report well-maintained renovated units, others describe dark, older buildings with persistent odors and maintenance responsiveness that varies by management period.

The property benefits from a highly convenient location with nearby shops, restaurants, and public transit access, with most residents praising walkability and proximity to essential services. Parking availability has become limited, with some abandoned vehicles occupying spaces long-term. Amenities are subject to periodic closures requiring advance scheduling, and gate access systems have generated resident dissatisfaction.

Amenities at this property include a coworking space and package lockers, though residents report inconsistent access and support from management. Common concerns include frequent amenity closures, limited parking with abandoned vehicles occupying spaces, thin walls affecting noise levels, and maintenance issues in shared areas. Staff responsiveness to amenity-related issues appears to be a recurring friction point, with residents noting difficulty reaching the office and unresolved package delivery problems.