The Durham

The Durham Apartments receives overwhelmingly positive feedback, with 84% of reviews rating the property favorably. Residents consistently praise the responsive and professional office staff, efficient maintenance service, and well-maintained community grounds. However, a minority of reviews cite concerns about pest control, parking availability during peak hours, rental fees, and occasional communication gaps in the leasing office.

Management and office staff are consistently praised for responsiveness, professionalism, and helpfulness throughout the leasing and residency process. The majority of residents report smooth application experiences, quick maintenance response times, and friendly, knowledgeable staff. However, a small number of residents have experienced billing communication inconsistencies and difficulty reaching the office by phone.

Maintenance at this property receives consistently strong feedback, with residents reporting quick response times and effective problem resolution across plumbing, electrical, HVAC, and appliance issues. Work orders are typically completed within hours to days, with staff noted as professional and thorough. One resident reported unresolved maintenance concerns and claimed work was not completed, representing a minority experience among the reviewed sample.

The property benefits from a convenient location near stores, restaurants, and malls, with a quiet residential atmosphere that residents appreciate. Parking can fill up during evening hours, requiring some residents to park farther from their units. While the proximity to amenities and overall accessibility are strong points, some residents note concerns about parking lot maintenance and security patrol presence.

Residents report that amenities and shared spaces are generally well-maintained, with clean pools, gyms, and parking areas. Maintenance requests are handled promptly and responsively. Parking can fill up during evening hours, and some residents note concerns about trash in common areas and security patrols. Overall, the property's upkeep and amenity condition receive positive feedback.

Maintenance response is consistently praised as quick and reliable, with most residents reporting issues are resolved promptly. Building cleanliness and quiet apartment interiors are noted positively by several residents, though some report concerns about noise from vehicles and neighbors, parking lot conditions, and pest management. Communication responsiveness through the office phone line is inconsistent, with some residents experiencing difficulty reaching staff.