Westborough Crossing Apartments

Westborough Crossing offers a generally quiet, family-friendly community with responsive maintenance staff and professional management. However, residents consistently report persistent pest control issues, fee increases, and occasional communication gaps. The property features amenities like a gym and pool, though some residents note aging infrastructure and concerns about parking enforcement and noise insulation.

Management responsiveness is inconsistent, with some staff members praised for friendliness and helpfulness while others are reported as unresponsive to calls, voicemails, and follow-up requests. Maintenance service is frequently highlighted as reliable and quick, though some requests reportedly remain incomplete or recur. Key concerns include unclear communication on policies (particularly parking and fees), billing issues with the resident portal, and inconsistent follow-through on management commitments.

The property has persistent pest control challenges that affect multiple units despite ongoing treatment efforts. Building conditions show mixed results: some units are well-maintained with responsive maintenance staff, while others experience noise insulation issues, aging finishes, and infrastructure concerns like water damage and ceiling cracks. Amenities like the gym and pool are generally well-kept, though overall building age and wear are recurring concerns.

Maintenance staff are consistently praised for professionalism, friendliness, and fast response times, typically addressing service requests within one day. Most residents report that maintenance workers are respectful, thorough, and clean up after themselves. However, some residents report recurring issues with specific repairs (particularly HVAC and pest control) that are not fully resolved, and communication gaps exist between the leasing office and residents regarding service request follow-up.

The property is located in a quiet, safe neighborhood with convenient access to nearby stores, schools, and employment. Most residents appreciate the peaceful environment and responsive management staff. However, parking is tight with limited spaces and unclear policies that have led to resident frustration, and some residents report vehicle damage in the lot without adequate security measures.

The property features well-maintained amenities including a modern gym and clean pool that residents consistently praise. Mail service is organized and maintenance requests are handled promptly. However, some residents report sound insulation concerns between units and occasional pest issues, though management responds quickly to maintenance requests. Fees, particularly trash charges, have increased for some residents.