Rochelle Plaza

Rochelle Plaza receives overwhelmingly positive feedback, with 86% of reviews rating the property favorably. Residents consistently praise the responsive maintenance team, professional office staff, clean and well-maintained facilities, and convenient location. However, a small but notable group of recent reviews report serious concerns including pest control issues, reduced office availability following management changes, newly implemented fees, and delayed maintenance response times.

Management and leasing staff are consistently praised for professionalism, responsiveness, and helpfulness, with many residents highlighting smooth move-in experiences and attentive service. However, recent reviews indicate significant concerns about office availability, management responsiveness, and billing communication following a change in property management. Communication inconsistencies and delayed responses to maintenance requests have been reported by some residents.

Maintenance staff consistently receive praise for timely work order completion, often resolving issues same-day, and demonstrating attentiveness to property upkeep and resident needs. The maintenance team is noted for professional service, proactive problem-solving, and courteous interactions. One historical review documented an unresolved plumbing leak that persisted over an extended period without adequate follow-up or resident accommodation.

Residents consistently praise the property's location in a quiet, clean neighborhood with convenient access to nearby restaurants, shops, and major highways. Parking is readily available and not a concern for residents. The area is described as family-oriented and peaceful, with good proximity to schools and employment centers.

Residents highlight well-maintained common areas, responsive maintenance service, and appealing amenities including a pool and playground. However, one review reports concerns about pest management, parking security, and pool availability, alongside office accessibility issues.

Reviews indicate significant concerns about building maintenance and pest control at this property. Residents report ongoing pest issues that have not been adequately addressed despite complaints to management. Additional concerns include parking availability and security features.