The Kace

The Kace offers competitive pricing and a quiet community, with leasing staff frequently praised for responsiveness during the application process. However, residents report significant ongoing issues including pest infestations, water service disruptions, unresponsive management, unmet amenity promises (particularly closed pools), maintenance delays, and escalating fees—creating a stark contrast between the pre-move-in experience and post-move-in living conditions.

Management communication is a significant concern, with residents reporting difficulty reaching staff by phone or email, delayed responses to maintenance requests, and inconsistent follow-up on lease and billing matters. While some residents praise individual staff members for responsiveness and helpfulness, the majority of reviews indicate systemic communication failures, particularly after lease signing. Billing issues, including unexpected fees and portal problems, compound frustration with office accessibility.

Maintenance response times are inconsistent, with residents reporting significant delays on major repairs like AC replacements (1-2+ months) and plumbing issues, despite some positive feedback about quick initial responses. Communication is a critical problem—phone calls and emails frequently go unanswered, forcing residents to visit the office in person. Common unresolved issues include persistent leaks, plumbing backups, AC failures, and pest infestations, with residents reporting incomplete repairs and lack of follow-through.

Residents report significant concerns with amenities and shared spaces at this property. Pools have been closed for extended periods despite being advertised and included in CAM fees; the gym lacks proper maintenance and has limited hours; laundry facilities are poorly maintained with equipment issues; and parking areas have potholes and drainage problems. Common area upkeep is inconsistent, with trash accumulation, pest issues, and general deterioration noted throughout the complex.

Residents report pervasive building maintenance issues including water service disruptions, plumbing leaks, mold, ceiling and wall cracks, and pest infestations (roaches, fleas). Amenities including pools, gym, and laundry facilities are frequently closed or non-functional. Maintenance response times are slow, and communication from the office is consistently unresponsive to repair requests.

Residents report significant challenges with location-related logistics and property management responsiveness. Communication issues are prevalent, with difficulty reaching the office and inconsistent follow-up on concerns. Billing and utility management problems have created additional friction, with residents experiencing prolonged resolution timelines.