The Nolan

This property shows a stark divide in resident experiences, with recent management changes receiving strong praise for improvements in maintenance, grounds upkeep, and responsiveness, while older reviews document persistent issues with pest control, repair delays, and office accessibility. Current residents highlight affordable all-bills-paid pricing and friendly staff, though historical complaints center on roaches, rats, water leaks, aging appliances, and inconsistent management presence. The property appears to be undergoing active renovation and operational improvements, though some residents remain skeptical about long-term sustainability of these changes.

Management responsiveness and professionalism vary significantly across review periods. Recent management changes have brought improved communication, maintenance responsiveness, and property upkeep, with staff noted as helpful and attentive. However, historical reviews document persistent issues with office accessibility, slow maintenance response times, and inconsistent management quality that affected resident satisfaction.

Maintenance response times are significantly delayed, with residents reporting waits of months for repairs including HVAC, plumbing, and structural issues like ceiling leaks and mold. Work orders are frequently incomplete or require multiple visits to resolve, and communication with maintenance and management is difficult. One recent review notes improved maintenance responsiveness under new management, though the majority of feedback reflects chronic repair backlogs and unresolved unit defects.

Residents report significant building maintenance challenges, including slow response times for repairs that can take months to complete. Common issues include water damage, mold, pest infestation, aging appliances, and structural problems such as cracks and leaks. The property appears to have ongoing cleanliness and upkeep concerns that persist despite repair attempts.

Amenities including the laundry room and swimming pool have experienced availability issues. Maintenance responsiveness and communication channels have been inconsistent, with residents reporting difficulty reaching staff and incomplete repairs. Common areas have required attention to upkeep and cleanliness.

This property shows cosmetic improvements to common areas, but residents report significant maintenance issues within units including non-functional closet doors, loose electrical outlets, and poor lighting. One resident noted a ceiling leak during rain. The property has restrictions on balcony use that may limit outdoor amenity options for residents without yard access.