Waterford Market Apartments

Waterford Market Apartments delivers a strong overall resident experience, with 93% positive sentiment driven by responsive leasing staff, well-maintained facilities, and active community programming. Residents consistently praise the move-in process, professional maintenance response, and thoughtfully organized events. A small number of concerns include pest management in summer months, package delivery reliability, move-out fee disputes, and occasional maintenance quality gaps, though these issues affect a minority of residents.

Management and leasing staff are highly responsive and professional, with consistent praise for their helpfulness, friendliness, and communication. Maintenance requests are typically addressed quickly, often within 24-48 hours. The office team regularly organizes community events that foster resident engagement. A small number of residents reported billing discrepancies, deposit deductions, and package delivery issues that management was unable to resolve.

Amenities at this property are consistently well-maintained and include two pools, gyms, recreation areas, and regular community events that foster resident engagement. Maintenance response is generally quick and responsive to repair requests. Package delivery through Parcel Pending Lockers presents an ongoing challenge, with residents reporting missing packages and limited staff ability to resolve theft issues. Parking is available with free EV charging, though the garage layout between buildings requires navigating stairs in some areas.

Residents consistently praise the property's excellent location in downtown Frisco, with convenient walkable access to restaurants, grocery stores, farmers markets, and entertainment venues. The proximity to major roads and highways facilitates easy commuting, while nearby amenities like parks and shopping are within a short distance. Free parking with available spots and complimentary EV charging in the garage add to the location's convenience factor.

Maintenance response times are generally fast, with most requests addressed within 24–48 hours or even same-day in some cases. The maintenance team is consistently described as professional and reliable. However, one resident reported significant issues including delayed appliance repairs, unresolved HVAC dust problems, and pest-related concerns that suggest inconsistent follow-through on complex or recurring maintenance issues.

Building quality experiences vary significantly at this property. Positive reviews highlight well-maintained apartments, modern amenities, and solid construction (concrete base, built around 2020/2021), while negative reviews report substantial maintenance and cleanliness issues including dust from uncleaned HVAC vents, pest problems (roaches, ants, gnats), noise transmission through walls, and water hammer sounds. Maintenance response times have been inconsistent, with some requests taking over a week to address.