Remy Apartments

The Remy offers attractive amenities and modern facilities that appeal to many residents, with leasing staff frequently praised for professionalism and welcoming service. However, current residents report significant ongoing issues including unreliable internet service, pest infestations, maintenance delays, and unresponsive management—concerns that appear consistently across negative reviews and contrast sharply with positive tour-based feedback. Fees are perceived as high relative to service quality, and communication gaps between management and residents remain a recurring complaint.

Management and leasing staff receive consistently positive feedback for professionalism, responsiveness, and welcoming service during move-in, with many residents praising their attentiveness and communication. However, a significant portion of residents report ongoing operational challenges including unresponsive management outside of leasing, billing disputes, slow maintenance response times, and difficulty reaching the office by phone. The gap between positive tour experiences and negative resident experiences suggests service quality may decline after lease signing.

The property features extensive amenities including a pool, fitness center, sky lounge, theater room, and co-working spaces that residents consistently praise as well-maintained and resort-like. However, significant operational challenges persist, including recurring issues with internet reliability, pest control, garage door functionality, trash management, and maintenance response times. Common area upkeep and package security vary considerably by resident experience, with some reporting excellent conditions while others cite ongoing cleanliness and overflow concerns.

Residents report significant building quality concerns including persistent pest infestations (particularly roaches), frequent internet outages affecting work-from-home residents, and delayed maintenance responses. Common issues include humidity problems, structural concerns like broken garage doors and malfunctioning keypads, and cleanliness issues in common areas. While three positive reviews praised staff service and initial property appearance, the overwhelming majority of feedback indicates a gap between the building's modern aesthetic and its operational performance.

Maintenance experiences at this property are sharply divided. Positive reviews consistently praise responsive, knowledgeable maintenance staff and prompt repair handling. Negative reviews report extended resolution timelines, incomplete work orders, unresolved HVAC and humidity issues, and pest control failures lasting months despite repeated requests.

The property benefits from a prime Frisco location with convenient access to toll roads, walkable shops, restaurants, and nearby stores that enhance daily convenience. Most residents highlight the location as a key advantage for everyday living. One resident raised concerns about building construction quality affecting noise levels between units, though this was an isolated report among the selected reviews.