Cadence At Frisco Station

Cadence at Frisco Station receives predominantly positive feedback, with residents praising the leasing and maintenance staff, clean property, well-maintained amenities, and convenient location near The Star. However, a notable minority of residents report serious concerns including persistent pest control issues, management responsiveness problems, parking and access challenges, and disputes over fees and lease terms. The property's experience varies significantly depending on timing and individual circumstances.

Management responsiveness and communication are polarized at this property. Positive reviews consistently praise leasing and office staff for professionalism, helpfulness, and prompt service, while negative reviews report significant delays in issue resolution, unresponsive management, and billing disputes. Several residents report difficulty reaching management by phone and reliance on in-person visits or email to resolve concerns. Maintenance response times are generally praised when issues are addressed, though some residents report extended delays on specific repairs.

Residents consistently praise the property's modern amenities, including a well-equipped gym, clean pool area, and comfortable common spaces. Maintenance response times are generally quick, and the property is well-maintained overall. However, some residents report ongoing concerns with common-area upkeep, parking availability, gate functionality, and pest control issues in certain units.

Maintenance at this property is characterized by quick response times and professional service quality. Work orders are typically completed within hours to the next day, with residents consistently reporting efficient and courteous maintenance staff. One isolated incident from late 2024 involved an extended washer repair delay, but this contrasts sharply with the overwhelming majority of recent experiences praising proactive maintenance and prompt resolution.

Residents report mixed experiences with building quality. Positive reviews highlight cleanliness, noise insulation, well-maintained common areas, and responsive maintenance. However, negative reviews cite persistent pest control issues, noise problems, security concerns (broken locks and garage access), and inconsistent upkeep following recent management changes. Elevator aesthetics and occasional fire alarm activations are noted as minor concerns.

Residents consistently praise the property's location for its proximity to dining, shopping, and entertainment, including nearby grocery stores, The Star, and easy walkability. The area is noted as quiet, safe, and well-connected to Dallas via tollway access. Parking is available for residents, though some report challenges with guest parking availability during peak evening hours. Overall, the location offers strong convenience for daily needs and recreation.