Amli Frisco Crossing

AMLI Frisco Crossing receives mixed feedback, with 71% positive reviews highlighting responsive maintenance, helpful staff, and convenient location near shops and entertainment. However, 26% negative reviews cite recurring issues including frequent fire alarms, power outages, broken parking gates, inconsistent office communication, and concerns about move-out charges. The property's proximity to the ballpark creates noise and traffic during events, which some residents find disruptive.

Management and office staff receive consistently positive feedback for responsiveness, professionalism, and helpfulness, with many residents praising quick communication and attentive service during leasing and move-in. However, some residents report inconsistent experiences, including non-responsive office staff, communication gaps during construction or incidents, and occasional staff unprofessionalism. Maintenance response times are generally strong, though some residents cite delayed resolutions. Billing and move-out deposit practices have generated complaints regarding unclear charge breakdowns and disputed fees.

Maintenance response times are consistently fast, with most requests resolved within hours to one day. The maintenance team is widely praised for professionalism, friendliness, and problem-solving ability, particularly for emergency repairs like HVAC and water damage. However, some residents report recurring issues with fire alarms, parking garage doors, and power outages that require extended repair periods or remain unresolved.

Residents praise the property's amenities—including two pools, gym, and parking garage—and commend maintenance staff for responsiveness. However, significant concerns emerge around security incidents (vehicle and package theft), parking garage gate malfunctions, frequent fire alarms, and extended construction periods that limited access to amenities without rent reduction. Communication from management about disruptions and security issues has been inconsistent.

The location offers strong convenience with proximity to shops, restaurants, entertainment venues, and major transit corridors (DNT, Sam Rayburn Tollway, nearby mall). Parking is generally accessible with both garage and surface lot options. However, residents report significant noise and traffic disruptions from nearby stadium events and tollway activity, particularly for units facing those directions. Construction projects have periodically impacted access to balconies and amenities, though these appear to be temporary.

Building quality experiences are mixed, with residents reporting strong maintenance responsiveness and noise insulation in some units, but significant concerns about elevator reliability, cleanliness consistency, and extended construction disruptions. Extended exterior construction projects resulted in prolonged window coverings and balcony access restrictions without rent adjustments, creating quality-of-life impacts. Recent reviews highlight improved cleanliness and maintenance standards, though some ongoing issues with fire alarm frequency and common area upkeep persist.