Epoch on Eagle

Epoch on Eagle is highly regarded for its modern facilities, responsive maintenance, and attentive staff, with 81% of reviews positive. The property features well-maintained apartments, resort-style amenities including a gym and pool, and convenient proximity to UNT. However, recurring concerns include internet reliability issues, occasional noise disturbances from residents, parking gate malfunctions, and towing practices that some residents find problematic.

Management and office staff receive consistently high praise for responsiveness, helpfulness, and professionalism throughout the leasing and residency process. Maintenance issues are typically addressed promptly, often within 24 hours, and staff communicate effectively with residents. A small number of residents reported concerns about policy enforcement regarding billing practices and resident conduct, though these represent a minority of feedback.

Residents consistently praise the property's comprehensive amenities, including a well-maintained gym, pool, and study spaces, along with in-unit washer/dryer and included utilities. Maintenance and management respond promptly to work orders, typically within 24 hours. The property offers convenient parking options, including garage parking, and is located near campus and on-site dining. Minor recurring issues include occasional gate noise, internet outages, and pet waste management on common grounds.

Maintenance at this property demonstrates strong responsiveness, with most residents reporting quick work order completion ranging from same-day to within a couple of days. The maintenance crew is consistently praised for reliability and professionalism in addressing repairs and requests. One resident reported a significant delay on an emergency maintenance request, citing communication and coordination issues. Overall, maintenance service is a notable strength of the property.

Residents consistently praise the property's location near UNT campus and convenient access to nearby dining and retail. Covered garage parking is highlighted as a practical amenity, particularly during harsh weather. The property maintains strong security features, including proximity to local police and controlled elevator access, along with responsive maintenance and management support.

The building is well-maintained with responsive maintenance staff and clean common areas. Residents appreciate the updated finishes, amenities (gym, pool), and security features. Noise from neighboring units and common areas (gates, parties) is a recurring concern, and ground maintenance issues have been noted.