EL206

Eagles Landing offers an excellent location near UNT campus with convenient walkability, competitive pricing, and responsive maintenance service that typically resolves issues within 24 hours. However, the property has persistent challenges with pest control (roaches and occasional mold), aging infrastructure, and significant concerns about security deposit deductions and move-out charges that residents report as excessive or unexplained. Communication and responsiveness vary considerably by tenant experience, with some reporting prompt assistance and others describing unresponsiveness after lease signing.

Management responsiveness is highly polarized: some residents report prompt issue resolution and helpful leasing support, while others describe unresponsive communication, excessive maintenance charges, and aggressive security deposit deductions. Recurring concerns include pest control inadequacy, high fees for minor repairs, and inconsistent follow-up on maintenance requests. The property's convenient location near campus is frequently cited as a primary reason residents overlook management challenges.

The property's location is a major strength, offering walkable access to campus, the nearby rec center, and entertainment areas like Fry Street, which appeals especially to students and eliminates the need for campus parking permits. Residents consistently praise the convenient proximity to UNT and the ability to walk to classes. The location advantage is so significant that most residents consider it the primary draw despite other property concerns.

Residents report persistent pest control issues, particularly roaches and mold, that management has not effectively resolved despite multiple service calls and complaints. Building finishes show signs of wear, with peeling cabinets, deteriorating caulk, and small living spaces. Noise insulation is inadequate, with residents able to hear neighbors above clearly. Security deposit deductions and maintenance charges are frequently disputed, with concerns about transparency in damage assessments and repair costs.

Maintenance response times vary, with some residents reporting prompt service for appliance repairs while others experienced delayed or unaddressed issues like water damage and pest control. Charges for maintenance work are a significant concern, with residents reporting unexpected fees for repairs, replacements, and service calls that were not communicated upfront. Communication gaps exist around maintenance policies, billing, and follow-up on work orders.

Residents highlight the property's convenient location near campus and in-unit laundry as key amenities. However, reviews indicate concerns about pest control effectiveness, pool maintenance, and apartment condition, with mixed experiences regarding maintenance response times and deposit handling.