The Kendrick

Residents report significant challenges with maintenance responsiveness, pest control, security, and communication. While some staff members receive praise for individual assistance, the property struggles with systemic issues including roach and rodent infestations, delayed repairs, non-functional security gates, and vehicle break-ins. Management communication is frequently cited as unresponsive, with residents unable to reach the office by phone or email.

Management responsiveness and communication are significant concerns, with residents reporting difficulty reaching the leasing office by phone, delayed responses to maintenance requests, and inconsistent follow-up on documented issues. While some residents praise individual staff members, the majority report frustration with unresolved maintenance problems, unclear billing practices, and perceived lack of accountability from management. Office staff availability and accessibility remain persistent pain points affecting resident satisfaction.

Maintenance response times are severely delayed, with work orders frequently taking weeks or months to address despite repeated follow-ups. Common unresolved issues include HVAC failures, plumbing problems (leaks, toilet overflows, drain failures), appliance malfunctions, and pest infestations. While a small number of residents report prompt, professional service, the overwhelming pattern shows incomplete repairs, lack of accountability, and poor communication from the maintenance team and leasing office.

Residents report severe and persistent pest infestations, particularly roaches, that remain unresolved despite multiple pest control visits and building-wide treatment requests. Building maintenance is slow and often ineffective, with common issues including mold, water damage, deteriorating fixtures, and poor temperature control. Physical conditions show significant wear with outdated plumbing, peeling paint, damaged flooring, and fixtures that appear patched rather than properly repaired. Additional concerns include gate malfunctions affecting security, parking lot maintenance issues, and noise problems from neighboring units.

Residents report persistent maintenance and upkeep issues across shared spaces, including unfilled potholes, muddy walkways, pool cleanliness concerns, and non-functional laundry facilities. Parking enforcement is inconsistent, with unauthorized vehicles occupying spaces and covered parking fees ($125–$155 monthly) not guaranteeing available spots. Common amenities like the gym and pools require frequent requests for cleaning, and pest control treatments have not resolved reported infestations. A $125–$155 monthly CAM fee is charged for common-area maintenance, though residents question whether improvements justify the cost.

Location is a significant strength, with convenient transit access including bus stops, train stations, and proximity to major freeways (75 and I-35), plus nearby schools, grocery stores, restaurants, and recreational facilities within walking distance. However, residents report persistent maintenance issues affecting the commute experience, including unrepaired potholes and muddy walkways that damage vehicles and create accessibility problems. Parking is a major concern, with inadequate enforcement of parking permits, abandoned vehicles occupying spaces, and insufficient covered parking despite monthly fees, leaving residents unable to find spots when returning home from work.