The Crosby

The Crosby offers a well-maintained property in a convenient Deep Ellum location with responsive maintenance and generally helpful leasing staff. Most residents praise the modern amenities, cleanliness, and professional service, though some report recurring issues with electrical systems, security concerns including vehicle break-ins, and occasional maintenance delays. Fees and billing practices have drawn criticism from some residents.

Management responsiveness and communication are generally strong, with most residents praising quick maintenance response times and professional leasing staff. However, a notable minority report significant issues including delayed refunds, inconsistent service quality across staff members, unresolved maintenance requests, and billing discrepancies. Staff turnover appears frequent, and some residents cite communication gaps and difficulty reaching management through general office channels.

Maintenance response times are generally quick, typically within 24 hours, with most residents reporting professional and courteous service. However, some residents have experienced delays on specific requests and incomplete repairs, particularly with building security doors and HVAC systems. Follow-through on work orders appears inconsistent, with a few cases where issues were marked complete but remained unresolved.

Residents appreciate the property's modern amenities, including the pool, gym, rooftop deck, and common areas, along with convenient parking and location near Deep Ellum. However, recurring issues include pool closures during summer months, vehicle break-ins in the parking garage, package delivery inconsistencies, elevator outages, and maintenance delays. Management responsiveness and communication about ongoing issues vary significantly by resident experience.

The property offers strong location convenience with walkable access to Deep Ellum, restaurants, bars, and major transit corridors, plus abundant parking including a resident garage and guest street parking. However, residents report recurring concerns about vehicle security (break-ins and theft), inconsistent amenity availability (pool closures, elevator outages), and electrical issues in units. Location remains a consistent highlight, though overall satisfaction is tempered by maintenance and security challenges.

The building features modern amenities and a desirable location, but residents report significant ongoing issues with building systems and security. Recurring problems include elevator outages, electrical failures, pool closures, vehicle break-ins, and cleanliness concerns in common areas. While some residents praise responsive maintenance and management, others cite poor communication during extended outages and inconsistent enforcement of building standards.