Eleven By Windsor

The Eleven by Windsor offers a prime downtown location with competitive pricing and strong maintenance responsiveness, though residents report ongoing concerns about building condition, noise, amenities availability, and fee practices. The maintenance team consistently receives praise for quick, professional service, while leasing office experiences vary. Significant issues include pest control problems, thin walls, frequent elevator outages, and extended construction delays on amenities despite continued monthly fees.

Management and maintenance staff are consistently praised for responsiveness, professionalism, and going above and beyond to resolve issues quickly. The leasing office team is generally described as friendly, helpful, and accommodating during tours, applications, and lease renewals. However, a minority of residents report inconsistent communication, unresponsive follow-up, and occasional unprofessional interactions during initial leasing inquiries. Some long-term residents note concerns about billing practices and delayed resolution of facility maintenance issues.

Maintenance requests are typically resolved quickly, often within hours or the same day of submission, with residents consistently praising the professionalism and friendliness of the maintenance team. Work orders are handled efficiently through an easy-to-use online portal, and staff frequently address additional issues beyond what was originally requested. Most residents report positive experiences with repairs ranging from appliance fixes to plumbing emergencies, though isolated concerns have been raised about unresolved pest issues and pre-existing damage assessments.

The property offers an excellent downtown location within walking distance to restaurants, bars, and attractions, with convenient parking availability compared to other downtown options. Most residents praise the responsive maintenance team and friendly office staff, though some report security concerns including garage access issues and theft incidents. Noise from highways and neighboring units is a recurring complaint, and elevator reliability issues have been noted by multiple residents.

The Eleven experiences significant building maintenance challenges, particularly with elevator outages lasting weeks, ongoing construction delays, and pest control issues including roaches and mold in units. Noise transmission through thin walls is a persistent complaint, especially from upper-floor neighbors and street traffic. While maintenance staff respond quickly to repair requests and some residents report positive experiences, the frequency of building system failures, cleanliness concerns in common areas, and unresolved pest problems detract from the overall living experience for many residents.

The Eleven offers well-regarded amenities including a gym, pool, sky lounge, and courtyard, with ample parking and responsive maintenance service. However, residents report ongoing concerns about elevator reliability, extended construction timelines affecting amenity availability, security gaps in garage access and dog park fencing, and inconsistent common-area upkeep. Monthly amenity fees remain unchanged during extended closures of key facilities like the pool and sky deck.