Seleno at Harris Road

Residents appreciate spacious units, security, amenities, and responsive maintenance, with many praising management professionalism and community atmosphere. However, recurring concerns include inoperable security gates, delayed repairs (particularly pool closure and structural cracks), staffing limitations affecting response times, rising rent costs, and inconsistent communication. Recent management changes have improved service quality for many residents, though facility maintenance and operational consistency remain areas needing attention.

Management responsiveness and staff professionalism are strong points, with many residents praising office staff for accommodating service and prompt issue resolution. However, persistent operational challenges—including delayed maintenance requests, extended amenity closures, and administrative delays in parking assignments—have frustrated some residents. Communication has improved at some properties, though inconsistency in follow-up and staffing capacity remain concerns.

Amenities at this property include a gym, pool, game room, movie room, computer room, beauty shop, and lounge areas, though maintenance and operational issues significantly impact resident satisfaction. The pool has experienced extended closures due to structural damage and leaks, laundry equipment has had multiple machines out of service with delayed repairs, and security gates have operated inconsistently. Parking assignments have faced administrative delays, and common-area maintenance concerns include building cracks and ground-level issues. Recent management changes have brought improved responsiveness to maintenance requests and communication with residents.

Maintenance response times vary significantly, with some residents reporting next-day service completion while others cite extended delays on major repairs like pool leaks and structural cracks. Common concerns include slow resolution of work orders for building cracks, pool closure lasting over a year, inoperable security gates, and non-functional laundry and gym equipment. Recent management changes have brought improved communication and faster turnaround on some requests.

The property maintains generally clean buildings with good grounds upkeep and spacious units. However, residents report ongoing concerns with structural cracks in walls and floors across multiple buildings, inoperable security gates, and delayed repairs. Maintenance response times have improved, though completion of repairs remains a concern.

The property's location is well-regarded by residents. However, maintenance response times for repairs and security concerns regarding gate access have been noted as areas needing attention.