Residence at Old Hickory Lake

The Residence at Old Hickory Lake offers a beautiful lakefront location with modern apartments and amenities that appeal to many residents. However, the property has experienced significant operational challenges under current management, including maintenance and cleanliness issues, fee transparency concerns, and communication gaps. Recent positive reviews highlight responsive maintenance and leasing staff, while older negative reviews cite problems with amenity upkeep, pest control, noise enforcement, and billing practices.

Management responsiveness and communication quality vary significantly by management company and time period. Positive reviews consistently praise staff professionalism, helpfulness, and quick response to maintenance and leasing inquiries, particularly during the Freeman Webb and recent management periods. However, recent reviews under current management cite communication breakdowns during the leasing process, unresponsive off-site corporate staff, billing inconsistencies, and undisclosed fees—creating a stark contrast with historically positive experiences.

Amenities and shared spaces show significant variation in maintenance and upkeep depending on management tenure. Positive reviews highlight well-maintained pools, gyms, fire pits, and grills with responsive staff, while negative reviews report pool cleanliness issues, inadequate pest control despite fees, hallway odors, and poor grounds maintenance. Common concerns include mandatory fees for amenities, inconsistent service responsiveness, and staffing turnover affecting facility management.

Maintenance at this property consistently receives high marks for responsiveness and quality work across repairs, HVAC, plumbing, and appliances. Residents report that maintenance requests are addressed promptly—often within hours—and completed in a professional, courteous manner. The maintenance team is noted for technical knowledge and reliability, with work completed on schedule and to resident satisfaction.

The property features well-maintained common spaces and clean apartments, with residents noting good upkeep of shared areas and building finishes. However, one recent review reports significant maintenance issues including leaking windows left unrepaired for extended periods, hallway odors, and cluttered common areas with uncollected trash. Building condition and maintenance responsiveness appear to have varied considerably over time.

The property benefits from a convenient location that residents appreciate. However, location convenience is significantly offset by concerns about maintenance of common areas, including hallway cleanliness and trash management, as well as issues with noise and facility upkeep that affect the overall living experience.