MAA Murfreesboro

MAA Murfreesboro receives mixed feedback, with 64% positive reviews praising responsive maintenance, friendly office staff, and well-maintained grounds, but 35% negative reviews citing aging unit conditions, mold and moisture issues, high fees, and gate reliability problems. Residents consistently highlight quick maintenance response times and helpful leasing staff as strengths, while concerns center on outdated interiors, water billing discrepancies, and the gated community amenity frequently being non-functional. The property offers good location and amenities but at premium pricing for older apartments.

Management and office staff receive consistently positive feedback for responsiveness, helpfulness, and professionalism, with many residents praising quick communication and problem-solving. However, a significant minority report concerns about lease term clarity, billing practices, fee structures, and inconsistent policy application. Maintenance response times are generally praised as fast, though some residents report incomplete repairs or follow-up issues.

Maintenance response times are generally quick, with many residents reporting same-day or next-day service for repair requests. However, recurring issues include incomplete repairs requiring follow-up visits, persistent problems with HVAC systems (AC and heating failures), water damage, mold, and pest control that requires repeated requests. Some residents report maintenance closing work orders without completing repairs or providing notification.

Residents report significant concerns about amenity reliability and maintenance, with the pool, gate, and fitness equipment frequently unavailable or malfunctioning. Multiple fees for amenities, parking, trash, and services are a recurring complaint, with some residents feeling charged for services not reliably provided. Positive feedback highlights responsive maintenance staff and friendly office personnel, though management responsiveness to repair requests and amenity upkeep varies considerably across resident experiences.

Residents report significant building quality concerns, particularly mold and moisture issues around windows, doors, and seals that persist despite maintenance requests. Common complaints include slow or incomplete repairs, malfunctioning appliances and amenities (pool, gate, HVAC), poor noise insulation, and cleanliness issues at move-in. One positive review noted strong maintenance staff performance and exterior upkeep, though interior finishes are described as outdated.

Residents consistently praise the property's convenient location near schools, shopping (Publix), and local amenities, with easy access to nearby attractions. The complex offers ample parking without permit requirements and maintains a quiet, family-friendly residential atmosphere. Staff responsiveness and maintenance efficiency are frequently highlighted as strengths, though some residents note that building interiors reflect the property's 1999 construction date.