Number 10 Main

Number 10 Main offers a prime downtown location with spacious units, distinctive rooftop views, and generally responsive leasing staff, though residents report significant challenges with maintenance responsiveness, communication accessibility, and fee transparency. The property has experienced management transitions that have affected service consistency, with some residents praising recent improvements while others cite ongoing issues with repair timelines, security deposit returns, and additional fees. Overall experience varies considerably depending on tenure and management period.

Management responsiveness and communication are significant concerns, with residents reporting difficulty reaching the office, delayed maintenance responses, and unresolved billing issues. While some residents praise friendly staff and efficient service, recurring complaints center on slow work order completion, unanswered phone calls and emails, and inconsistent follow-up on promised amenities. Recent management changes have shown mixed results in addressing these operational challenges.

Number 10 Main's downtown location is consistently praised as a major strength, offering walkable access to restaurants, entertainment, Beale Street, and transit options. The building features excellent rooftop views and is convenient for those working downtown or seeking urban lifestyle amenities. Parking is available on-site but noted as expensive; some residents report concerns about alley security and surrounding area conditions typical of downtown environments.

Number 10 Main is a historic building with attractive rooftop views and a convenient downtown location, but residents report significant building maintenance and cleanliness challenges. Common issues include delayed maintenance responses, inadequate cleaning staff, pest problems, and malfunctioning HVAC systems. Management responsiveness and communication have been inconsistent, with some residents experiencing months-long delays on repair requests.

Maintenance response times are a significant concern, with residents reporting months-long delays for critical repairs including HVAC, plumbing, and appliances. Communication from management and maintenance staff is frequently cited as poor, with unanswered calls, emails, and work orders marked complete without actual repairs being performed. While some residents report positive experiences with responsive maintenance, the majority of recent reviews indicate slow service, incomplete work, and difficulty reaching staff to address issues.

Residents report significant inconsistency in amenities and shared-space maintenance. Common concerns include delayed or incomplete maintenance responses, understaffed cleaning and maintenance operations, non-functional gym equipment, package theft, and parking security issues. Positive feedback highlights the rooftop space and location, though some residents note amenities advertised are not reliably available or maintained.