The Fitzroy At Lebanon Marketplace

The Fitzroy offers spacious, modern apartments with strong amenities including a saltwater pool, fitness center, and valet trash service in a convenient location. Office and maintenance staff receive consistent praise for responsiveness and professionalism, though property upkeep concerns—including trash accumulation, common area cleanliness, and pet waste—appear in a notable minority of reviews. Residents report mixed experiences with move-out billing practices and fee structures, while most long-term residents express satisfaction with their living experience.

Management and office staff receive consistently positive feedback for professionalism, responsiveness, and genuine care for residents, with staff frequently praised for handling inquiries and maintenance requests promptly. However, a significant minority of residents report communication gaps, billing disputes, and unresponsive management regarding resident concerns. Negative experiences center on move-out charges, rent increases, fee transparency, and difficulty reaching the office by phone.

Amenities and shared spaces receive polarized feedback. Positive reviews highlight the saltwater pool, gym, valet trash service, and well-maintained community areas. However, negative reviews consistently report grounds maintenance issues including trash accumulation, dog waste, stains on common areas, and pool closures or cleanliness concerns. Parking availability and grill functionality are also recurring concerns.

Maintenance response times are generally prompt, with most residents reporting quick completion of work orders and well-maintained facilities. However, some residents have experienced extended wait times for non-urgent repairs over several-month periods. Overall property upkeep and staff responsiveness are frequently praised, though capacity constraints may affect service consistency during peak periods.

Residents report significant noise transmission between units and common areas, with sound carrying through walls and floors. Building cleanliness is a recurring concern, including overflowing trash, debris in hallways and stairwells, and outdoor ground maintenance issues. Maintenance response times are inconsistent, with some residents noting delays in addressing hazards and facility notifications. Common area upkeep and trash management appear to need improvement.

Residents highlight the property's convenient location with easy access to downtown and highway routes. The apartments feature spacious, modern floorplans with updated amenities. However, parking logistics and noise levels have been noted as concerns by some residents.