Metropolitan

Residents report a divided experience at this property. Maintenance staff consistently receives praise for quick response times and professionalism, and office staff are frequently noted as friendly and helpful. However, persistent pest control issues—particularly cockroach and rodent infestations—dominate negative reviews and remain unresolved despite repeated treatments. Additional concerns include aging infrastructure, high pricing relative to condition, inconsistent communication, and amenity maintenance problems.

Management and office staff receive consistently positive feedback for professionalism, responsiveness, and helpfulness, with many residents praising their communication and problem-solving. However, significant concerns persist regarding billing accuracy, security deposit return delays, unresponsive follow-up on maintenance requests, and inconsistent enforcement of policies. Maintenance staff are frequently praised as responsive and professional, though pest control issues and amenity maintenance remain chronic problems that management has not adequately resolved.

Maintenance response time is consistently fast, with staff described as professional and friendly across multiple reviews. However, persistent issues with pest control, aging infrastructure, and incomplete repairs undermine satisfaction. Work orders are often completed quickly but frequently fail to resolve underlying problems, particularly with appliances, HVAC systems, and plumbing.

Residents report significant building quality concerns, particularly persistent pest infestations (roaches, rats, ants) that management has failed to resolve despite repeated complaints and pest control visits. Common issues include outdated finishes, water damage with mold, malfunctioning HVAC systems, non-functional amenities (hot tub, gym equipment, treadmills), and poor move-in conditions. While maintenance staff responsiveness is occasionally praised, the overall physical condition does not justify rental rates, with many units showing wear, cracks, and inadequate repairs.

Amenities at this property experience significant maintenance issues, with gym equipment (particularly treadmills) non-functional for extended periods, hot tubs and pools frequently out of service, and common areas like the dog park poorly maintained. Pest control remains an ongoing concern despite regular treatments, and parking is limited with occasional utility shutoffs occurring with minimal notice. Staff maintenance response is generally prompt and professional, though amenity upkeep and communication about service disruptions need improvement.

The property offers strong location convenience with proximity to highways, shopping, schools, and parks, plus nearby greenways for recreation. Residents consistently praise responsive maintenance and friendly staff. However, parking availability is inconsistent, and amenities like the dog park require better upkeep. The older building shows its age with outdated fixtures, small water heaters, and maintenance issues that occasionally affect core services.