The Bluffs at Knob Creek

The Haven at Knob Creek offers a highly-rated residential experience with exceptional maintenance responsiveness and friendly office staff. Residents consistently praise the well-maintained grounds, spacious apartments, and strong sense of community. While the vast majority report satisfaction, a small number of residents have raised concerns about noise levels, unit condition issues, fee practices, and property maintenance in specific areas.

Management and office staff are consistently praised for responsiveness, professionalism, and helpfulness throughout the leasing and residency process. Maintenance requests are typically addressed same-day or within 24 hours, with residents noting efficient problem resolution. Most residents report positive interactions with staff and appreciate the community atmosphere, though a small number of reviews cite billing communication issues and policy enforcement concerns.

Maintenance at this property is consistently responsive and professional, with most work orders completed same-day or next-day. Residents report high satisfaction with the speed, quality, and professionalism of repair work across appliances, HVAC, plumbing, and general maintenance issues. The maintenance team is noted for their knowledge, courtesy, and ability to handle a high volume of requests efficiently.

Most residents praise the property's amenities, including the pool, gym, and walking paths, along with responsive maintenance and helpful staff. However, one review raised concerns about common-area maintenance issues including the dog park condition, sidewalk cracks, mailbox upkeep, and gate repairs. The facility generally maintains good grounds and landscaping, though some residents note outdated finishes in individual units.

Residents consistently praise the property's location as convenient and safe, with proximity to shopping, dining, and major transit routes like I-26 and nearby ETSU campus. The neighborhood is described as quiet and walkable with well-maintained grounds and amenities including walking paths and open areas. The location balances peaceful residential character with practical access to services and commute corridors.

Residents report mixed experiences with building quality. Positive feedback highlights noise insulation, grounds upkeep, and responsive maintenance for repairs. However, multiple residents report persistent moisture and mold issues related to window condensation and HVAC systems, along with concerns about deferred maintenance on common areas including gates, stairs, and outdoor amenities.