Stonesthrow Apartment Homes

Residents consistently praise the leasing and maintenance staff for exceptional service and responsiveness, with particular recognition for professionalism and going above and beyond. However, significant concerns emerge around unit condition issues including roaches, mold, and aging appliances, along with maintenance delays and inconsistent repair quality. Recent policy changes regarding guest parking fees and amenity charges have generated frustration, while some residents report communication gaps and management inconsistencies despite generally affordable pricing and desirable amenities.

Management responsiveness and communication are inconsistent, with significant delays in addressing maintenance requests and unresponsive follow-up on inquiries. Leasing office staff receive consistent praise for professionalism and helpfulness during the application and move-in process, though some residents report difficulty reaching management regarding ongoing issues. Billing policies, particularly guest parking fees, have generated substantial resident frustration and complaints about fairness and transparency.

Maintenance response times and follow-through are inconsistent across the property. While some residents report prompt service and quality repairs, others describe months-long delays, missed appointments, and incomplete work. Common issues include appliance failures, mold, plumbing problems, and pest control that require repeated requests. Staff turnover and communication gaps between maintenance scheduling and actual service visits contribute to resident frustration.

Residents report significant building quality concerns including persistent mold, pest infestations, water damage from drainage issues, and faulty appliances and fixtures. Maintenance response times are frequently delayed, with requests sometimes taking months to address. While one resident noted a clean unit at move-in, the majority of feedback indicates ongoing physical condition issues that remain unresolved despite repeated reporting to management.

Amenities and shared spaces receive mixed feedback. Positive reviews highlight a well-maintained pool, fitness center, and responsive maintenance, while negative reviews report extended pool closures, broken or outdated gym equipment, and maintenance delays. A $65 amenity fee and new guest parking charges are points of resident concern. In-unit washer/dryer availability and an Amazon locker are appreciated conveniences.

The property offers affordable pricing and convenient access to downtown (8 minutes by car) with nearby shopping and highway access. However, residents report significant concerns about maintenance responsiveness, ongoing odor issues, and the location's proximity to a middle school creating traffic congestion during peak hours. Amenities like the pool and fitness center received mixed feedback regarding upkeep and value relative to the $65 monthly amenity fee.