Ellison On Broad Apartments

Ellison on Broad delivers a highly positive resident experience, with 89% of reviews praising the downtown location, well-maintained apartments, responsive maintenance team, and welcoming staff. The property excels in service quality and amenities, though a small number of residents note concerns about hallway cleanliness, community event frequency, and fee structures.

Management and office staff receive consistently high praise for responsiveness, professionalism, and genuine care for residents. The leasing team facilitates smooth move-in experiences, while maintenance requests are typically completed within 24 hours. A small number of residents have raised concerns about refund timelines and billing communication clarity.

Maintenance requests are consistently completed quickly, often within hours or same-day, with residents praising the professionalism and thoroughness of the maintenance team. Staff demonstrate strong communication, follow-up, and willingness to go beyond standard repairs. Response times and quality of work across HVAC, plumbing, appliance, and general repairs are reported as reliable and efficient.

Residents consistently praise the property's extensive amenities, including a resort-style pool, fitness center, dog park, rooftop lounge, and zen garden, along with well-maintained grounds and outdoor spaces. Parking is noted as excellent, and in-unit full-size washers and dryers are valued. Staff responsiveness to maintenance requests is frequently highlighted as a strength. Minor concerns include occasional maintenance of common areas like hallways and stairwells, and one report of extended downtime on the hot tub.

The property offers a highly convenient downtown location with walkable access to restaurants, entertainment, transit, and cultural venues. Residents consistently praise the proximity to downtown amenities while noting the location feels calm and less congested than surrounding areas. Parking is noted as excellent, and the downtown setting appeals to those seeking an active lifestyle with easy access to local events and services.

Residents consistently praise the building's quality apartments, high-end finishes, and well-maintained amenities including the gym, pool, patio, and grills. Maintenance response is noted as timely and thorough. One review suggests hallway and stairwell cleaning could be more consistent, though common areas like the pool and patio are kept very clean.