Nineteen North Apartments

This property shows a stark divide in resident experiences across different management eras. Under previous management (pre-2015), residents consistently praised responsive maintenance, friendly staff, and a quiet community atmosphere. Since new management took over around 2015, reviews reflect significant concerns: substantial rent increases (some exceeding 40%), persistent maintenance issues including mold and pest problems, poor communication, and high noise levels from both construction and neighbors. Current residents report unresolved issues with heating, air conditioning, and rodent infestations, along with disputed move-out charges sent to collections.

Management and maintenance staff are consistently praised for responsiveness and friendliness, with most residents reporting repairs completed within 24 hours. Office staff are generally described as helpful and accommodating. However, some residents report communication challenges during the leasing process and concerns about billing practices, particularly regarding move-out charges and shared utility calculations.

Maintenance response times vary significantly across resident experiences, ranging from same-day service to multi-month delays. Most positive reviews highlight prompt repairs within 1-2 days and staff responsiveness, while negative experiences cite unresolved HVAC issues, incomplete repairs, and follow-up failures. Appliance repairs, particularly refrigerators and air conditioning units, appear frequently in both positive and negative accounts. Overall maintenance quality appears inconsistent, with some residents reporting excellent service and others experiencing prolonged unresolved issues.

The property benefits from a strategically convenient location with proximity to schools, shopping, and transit access, which residents consistently highlight as a major advantage. However, location convenience is offset by concerns about noise from nearby community college traffic and ongoing construction activity. The area is described as safe and quiet overall, making it suitable for families, though some residents note the complex is aging and would benefit from modernization.

Selected reviews for this property are uniformly negative, citing significant building quality concerns including noise from ongoing renovations and construction, poor maintenance and upkeep, and pest issues. Residents report structural problems such as foundation issues, drafts, leaks, and mold that management has not adequately addressed. The property shows visible signs of age and wear, with finishes and interior conditions not meeting resident expectations relative to rental costs.

Resident experiences with amenities and shared spaces vary significantly across review periods. Positive feedback highlights a well-maintained pool with attentive staff upkeep, prompt maintenance response times, and a quiet residential setting. However, concerns include laundry equipment reliability issues, limited gym facilities, and pool unavailability during certain periods despite continued advertising.