ReNew Logan Square

ReNew Logan Square has undergone significant transformation under new management, with residents consistently praising responsive staff, improved communication, and quality maintenance service. The property features a desirable downtown location with good access to transit, museums, and amenities including a gym and pool. However, some residents report ongoing concerns about amenity availability, parking coordination, and occasional maintenance delays, while historical issues under previous management included security, pest control, and deposit return delays.

Management responsiveness and communication have improved significantly under new ownership, with residents praising the current team's accessibility and care. However, some residents report ongoing issues with unresponsive staff, billing errors, and delayed security deposit returns from prior management periods. Front desk and maintenance staff are consistently noted as helpful and professional, though experiences vary by timeframe and management transition.

Maintenance response times are generally quick, with most requests completed within 24 hours to 1-2 days. The maintenance team is consistently described as responsive, professional, and skilled across repair types including HVAC, plumbing, and appliance work. However, some residents report unresolved long-term issues, delayed responses on certain requests, and occasional concerns about work quality or follow-through on complex repairs.

Building quality experiences vary significantly, with persistent concerns about elevator reliability and maintenance responsiveness historically offsetting positive recent improvements. Elevator malfunctions—including getting stuck and dropping floors—represent the most frequently cited safety issue, while water damage, mold, and HVAC problems have been recurring complaints. Recent management changes appear to have improved maintenance response times and building upkeep, though some residents report ongoing issues with climate control and pest management.

Amenities at this property include a pool, gym, and in-unit laundry options, with recent upgrades underway. However, residents report recurring issues with amenity availability and maintenance—the pool has experienced extended downtime and heating problems, the gym lacks climate control, and equipment repairs are slow. Parking is convenient, but package handling and elevator reliability have been inconsistent concerns. Staff responsiveness to maintenance requests varies, though some residents report quick resolution times.

The property offers a convenient urban location with good parking, proximity to transit, restaurants, cultural attractions, and city amenities. Most residents appreciate the walkable neighborhood and access to services, though one review noted limited public transportation options. Location remains a consistent strength across reviews despite occasional building maintenance challenges.