Highlands of Montour Run

Residents appreciate the property's beautiful, quiet setting, convenient location near trails and shopping, and responsive maintenance team. However, experiences vary significantly: many praise friendly office staff and prompt service, while others report persistent issues with management responsiveness, unit condition (insulation, appliances, heating systems), parking constraints, and winter maintenance. Lease terms and move-out charges have also been sources of frustration for some residents.

Management and office staff receive consistently positive feedback for responsiveness, professionalism, and helpfulness during leasing and move-in processes. However, a significant portion of residents report ongoing challenges with maintenance request follow-up, communication delays, and issue resolution—particularly for recurring problems like HVAC, plumbing, and appliance repairs. Experiences vary notably depending on tenure and management transitions, with some residents noting quality decline after staffing changes.

Maintenance response times and professionalism vary significantly at this property. Most recent reviews report prompt, courteous service with skilled technicians addressing HVAC, plumbing, and appliance repairs effectively. However, some residents report extended delays on major repairs like AC units, unresolved issues after multiple work orders, and poor follow-up communication from management regarding repair status and timelines.

The property benefits from a convenient location near shopping, restaurants, the Montour Trail, and quick freeway access. However, parking remains a significant concern, with evening and weekend crowding frequently reported, though garage options are available. Most recent reviews praise the location and responsive maintenance, while older reviews cited enforcement and parking management issues.

Residents report significant building maintenance and upkeep issues, including outdated appliances, poor insulation, pest infestations, and water damage that persist despite repeated requests. Parking is severely constrained, common areas show poor cleanliness with overflowing dumpsters and debris, and noise insulation between units is inadequate. Management responsiveness to maintenance requests and resident concerns has been inconsistent, with some issues remaining unresolved for extended periods.

Residents appreciate the property's amenities, including the pool, dog parks, and optional garage parking, along with generally responsive maintenance staff. However, reviews highlight concerns about gym equipment quality and capacity, laundry functionality issues, and parking availability during peak hours. Management responsiveness to maintenance requests and resident concerns shows inconsistency across experiences.