The Kelly

The Kelly offers a well-maintained building in a convenient Bala Cynwyd location with modern apartments and responsive staff, earning strong satisfaction from most residents. However, a notable minority report persistent issues including noise transmission between units, non-functional amenities despite high fees, maintenance delays, and unresolved property damage claims. Management responsiveness and fee transparency remain inconsistent concerns across reviews.

Management and staff are consistently praised for professionalism, friendliness, and responsiveness, with leasing and maintenance teams frequently noted as prompt and helpful. Most residents report positive experiences with communication and service, though a minority have experienced significant delays in issue resolution, billing clarity, and maintenance follow-up. The property maintains clean common areas and offers responsive front desk support, though some concerns exist around amenity functionality and consistency in service delivery.

The property features well-designed amenities including a modern gym, rooftop lounge, outdoor terrace with grills, dog park, and covered parking with EV chargers in a convenient location near transit. However, multiple residents report that amenities are frequently non-functional—including broken TVs, non-operational fire pits and grills without gas, and malfunctioning gym equipment—with slow or unresponsive maintenance resolution. Common area upkeep is inconsistent, with some residents praising cleanliness while others note issues with elevator floors, vestibules, and outdoor space deterioration. Parking rates have increased significantly, guest parking is unavailable, and package handling has become problematic due to staffing changes.

The Kelly's location in Bala Cynwyd is consistently praised as a major strength, offering convenient access to public transit, nearby stores, schools, and highways while maintaining a quiet, safe neighborhood feel. Residents appreciate the walkability to the train station and easy commute options to both center city and surrounding areas. Parking is available in the garage with some electric vehicle charging, though guest parking availability and parking enforcement have been noted as concerns by some residents.

The building is generally well-maintained with clean common areas and responsive maintenance staff. However, noise transmission between units is a recurring concern, with multiple residents reporting significant sound from footsteps and activity in adjacent units. Cleanliness consistency varies, particularly in hallways and secondary common areas, and some amenities have experienced functionality issues.

Maintenance response times are generally quick, with staff frequently praised for promptness and professionalism in addressing work orders. However, there are recurring concerns about follow-through on repairs, particularly with common area amenities (TVs, fire pits, lighting) that remain non-functional for extended periods. Communication gaps and unresolved maintenance issues have been cited as ongoing frustrations by some residents.