#161 TRILLIUM SQUARE APARTMENTS

Resident experience at this property has been highly dependent on management stability and responsiveness. When experienced, engaged managers are present, residents report positive experiences with friendly staff, beautiful grounds, and competitive pricing. However, frequent management turnover has created significant service gaps, including delayed maintenance responses, unresolved essential repairs, security deposit disputes, and poor communication—issues that have persisted across multiple management transitions.

Management responsiveness and consistency are significant concerns at this property. Residents report extended periods without on-site management, difficulty reaching staff, and slow response times to maintenance requests and inquiries. Security deposit disputes and inconsistent service quality have been noted, though some residents praised previous management staff for their helpfulness and accessibility.

The property offers competitive pricing for its unit size in the area. Residents appreciate the value proposition and overall property experience.

One resident reported a critical maintenance issue with a refrigerator/freezer that remained unrepaired for approximately four weeks. Communication and response delays were significant, with multiple voicemails unanswered and a work order filed on 2/6/22 that did not result in repairs. The resident noted that management transition and lack of on-site management contributed to service delays on an essential appliance.

This property shows significant concerns regarding building condition and management responsiveness. The apartment featured outdated finishes and deteriorating materials at move-in, with reported issues around security deposit disputes related to property condition. Management communication and consistency were noted as problematic, with extended periods without assigned property management and difficulty obtaining responses to resident concerns.