Townhomes @ East 32nd

Resident experiences at this property are mixed, with strong positive feedback on management responsiveness and maintenance speed, but significant concerns about pest control, unit condition, and security. Many long-term residents report satisfaction with staff friendliness and quick repairs, while others cite ongoing issues with roaches and rodents despite regular extermination, aging infrastructure, and parking lot safety. Rent increases and inconsistent office availability have also been noted as pain points.

Management responsiveness and professionalism vary significantly across this property. Recent reviews (2025-2026) report professional staff, quick maintenance response, and positive leasing experiences, while older reviews (2015-2019) document persistent issues including staff turnover, delayed repairs, unprofessional communication, and inconsistent policy enforcement. Office availability and staff continuity remain recurring concerns, though current management appears to have improved service standards.

Maintenance response times and follow-through are inconsistent across the property. Residents report significant delays on critical repairs like HVAC and electrical issues, with some work orders remaining incomplete or requiring multiple service visits. Recent reviews indicate improved responsiveness, though older reviews document extended outages and unresolved plumbing and appliance failures.

Residents report mixed experiences with amenities and shared spaces. Parking availability is generally adequate, and some units include laundry hookups as an alternative to the on-site laundry facility, which operates through a third-party vendor and has experienced reliability issues. Common areas include a basketball court and playground; however, pest management and property upkeep remain recurring concerns, with regular exterminator service scheduled monthly.

The building experiences recurring pest control issues, particularly roaches, though management schedules monthly exterminator visits. Maintenance response times vary—some repairs like AC are handled quickly, while others like plumbing and electrical issues face delays. Noise levels are generally manageable, though the property's age and condition require ongoing attention to finishes and core systems.

This property is located in an area with reported safety concerns, including crime and property damage. The on-site laundry facility operates on a card system requiring refills at the office, which may be inconvenient given limited office hours. Maintenance of common areas, including graffiti removal and pest management near dumpsters, appears to need attention.