The Highlands of

Resident experiences at this property are sharply divided. Positive reviews consistently praise leasing and office staff for professionalism and helpfulness, particularly during the move-in process. However, negative reviews frequently cite significant maintenance delays, pest infestations, unresponsive management, and condition issues including plumbing problems and non-functional appliances. Communication gaps and fee disputes also emerge as recurring concerns.

Management responsiveness and communication are inconsistent, with significant complaints about unaddressed maintenance requests, delayed responses to emails and phone calls, and staff accessibility. However, positive experiences highlight professional leasing staff and improved maintenance follow-up in recent periods. Office staff demeanor varies widely across resident experiences, ranging from helpful and supportive to dismissive and rude.

Maintenance response times are inconsistent, with some residents reporting same-day service while others wait weeks or months for repairs. Common issues include delayed HVAC repairs, plumbing problems, and incomplete fixes that require follow-up work. Communication gaps between residents and management contribute to unresolved maintenance requests, though recent positive feedback suggests some improvement in response protocols.

Residents report persistent building maintenance issues including plumbing leaks, mold, pest infestations, and non-functional HVAC systems that management has been slow to address or has only partially repaired. Common complaints include unresponsive maintenance and office staff, trash accumulation around dumpsters, and cleanliness concerns in shared spaces like laundry rooms. The property appears to have systemic issues with follow-through on work orders and pest control treatments despite resident requests.

The property benefits from a convenient location with nearby stores and amenities within close distance. Most residents appreciate the neighborhood's cleanliness and quiet character. Parking availability has been cited as a concern during peak hours, with some residents reporting difficulty finding spaces.

Residents report significant challenges with parking availability, particularly during evening hours, and inadequate laundry facilities relative to unit count. Pest control and maintenance responsiveness are recurring concerns, with reports of delayed or incomplete service follow-up. Common-area upkeep issues include trash accumulation near dumpsters and general cleanliness of shared spaces.