Taylor Square

Creekside at Taylor Square receives mixed reviews reflecting significant operational inconsistencies. While maintenance staff are frequently praised for professionalism and responsiveness, residents report persistent concerns with property condition (mold, water damage, pest infestations), management communication and responsiveness, fee disputes, and seasonal maintenance (snow removal, pool upkeep). Office staff interactions vary widely, with some residents experiencing helpful service and others reporting dismissive or unprofessional conduct. The property's spacious floor plans and amenities are offset by maintenance backlogs and property upkeep issues.

Maintenance response quality is highly variable, with strong individual technician performance frequently praised but inconsistent follow-through on work orders and emergency repairs. Several residents report significant delays in addressing critical issues like plumbing failures and HVAC outages, while others experience same-day repairs and professional service. Communication gaps between office staff and maintenance teams contribute to unmet expectations and extended resolution times.

Management and office staff responsiveness are significant concerns, with residents reporting inconsistent communication, unprofessional interactions, and slow resolution of issues. Common complaints include billing disputes handled poorly, maintenance requests delayed or incomplete, and staff described as dismissive or rude when concerns are raised. Snow removal and property maintenance prioritization have also been problematic, with some residents experiencing extended service delays. A small number of residents report positive experiences with specific maintenance staff members and office personnel.

Residents report significant concerns with building upkeep and maintenance responsiveness. Common issues include deferred interior finishes (worn paint, damaged cabinets, aged carpet), water damage, mold growth, pest infestations, and exterior neglect (landscaping, trash, potholes). Maintenance requests frequently experience delayed response times, and residents note a disconnect between the property's marketed standard and actual condition.

Residents report significant concerns about the property's location and accessibility. Snow removal is delayed and inadequate, leaving residents unable to access vehicles and creating safety hazards; parking is limited and competitive. While nearby amenities like Walmart provide some convenience, the location near a freeway creates noise issues. Winter weather management has been a recurring problem, with residents stranded for extended periods despite continued rent collection.

Residents report significant concerns with common-area maintenance and upkeep, including infrequent pool cleaning, trash accumulation, and delayed snow removal that affected vehicle access. Staff communication and follow-through on maintenance requests are inconsistent, with residents experiencing conflicting information and slow response times. Amenities like the fitness facility have limited operational equipment, and pool hours are restricted despite 24/7 facility access.