Highland Park

Highland Park receives predominantly positive reviews (79% positive sentiment) with residents consistently praising responsive office staff and efficient maintenance service. However, significant concerns emerge around substantial rent increases, inconsistent office availability, communication delays, and occasional maintenance issues. The property features well-maintained grounds and amenities, though some residents report pest issues and neighborhood safety concerns.

Management responsiveness is inconsistent, with positive experiences centered on specific staff members who handle leasing, rent payments, and maintenance requests promptly, while negative experiences cite frequent office unavailability, delayed communication, and unresponsive billing issues. Recurring concerns include difficulty reaching the office by phone or email, missed tour appointments, and slow resolution of billing disputes. Maintenance requests are generally completed quickly when contact is established, though some residents report long delays on major repairs.

Maintenance staff generally respond promptly to work orders and complete repairs professionally, with most residents reporting quick turnaround times and courteous service. However, some residents report delayed repairs on structural issues and occasional no-shows, and there are isolated concerns about entry procedures and appliance replacement policies. Overall maintenance performance is strong, though consistency and communication around complex repairs could be improved.

Residents report mixed experiences with amenities and shared spaces at this property. Positive reviews highlight the availability of a pool and gym, convenient location near shopping and dining, and pet-friendly policies. However, concerns include inconsistent pool operation, maintenance of common areas such as sidewalks and grounds, and parking enforcement issues including unauthorized use of accessible spaces.

The property has undergone recent renovations and improvements including new roofing, updated apartment finishes, and regular grounds maintenance. Maintenance staff are noted as responsive and professional. However, residents report concerns about delayed repairs for structural issues and changes to appliance replacement policies, alongside fee increases during lease renewals.

The property benefits from a convenient location near parks, restaurants, and stores that residents appreciate. However, reviews indicate concerns about the surrounding neighborhood's trajectory and changing resident composition.