The Residence at Turnberry

Most residents report positive experiences with responsive maintenance and friendly staff, particularly praising quick service and professional work. However, a significant minority cite serious concerns including maintenance delays, unit condition issues at move-in, pest problems, and substantial rent increases. Office accessibility and communication inconsistencies are recurring complaints, while property condition and amenity maintenance vary considerably by unit and timeframe.

Management responsiveness and staff professionalism are inconsistent across this property. While many residents report helpful, friendly office staff and prompt maintenance response, others describe communication failures, office unavailability during posted hours, and unresponsive handling of maintenance requests. Billing practices and fee structures are frequently cited as unclear or excessive, and several residents report significant rent increases that outpaced property condition improvements.

Maintenance response times are generally prompt, with most requests handled efficiently and courteously. However, some residents report significant delays on complex issues like window leaks and missed appointments without communication. Work order tracking and follow-through appear inconsistent, with a few reports of requests disappearing from the system or extended timelines for resolution.

Residents report significant building condition concerns including outdated finishes, water damage, window deterioration, and pest infestations that persist despite maintenance requests. Common issues include structural problems addressed with temporary patches rather than permanent repairs, mold concerns, and deteriorating exterior materials. Amenities including the pool and laundromat have experienced extended outages, and maintenance response times are inconsistent.

Residents highlight the property's convenient location near restaurants and merchants, with a safe neighborhood and friendly community atmosphere. However, reviews reveal significant concerns about maintenance responsiveness, aging infrastructure including windows and flooring, and substantial rent increases that outpace property condition improvements. Parking logistics and trash pickup consistency are also noted as recurring issues.

Amenities at this property face significant maintenance and availability issues. The pool has experienced extended closures due to equipment problems, the on-site laundromat has been non-operational for an extended period, and parking can be challenging due to neighbor placement. While grounds and exterior maintenance are generally well-kept, residents report concerns about aging infrastructure, window leaks, and inconsistent upkeep of shared facilities relative to rental costs.