The Canterbury

The Canterbury has experienced significant decline over its history. While a small number of recent residents report positive experiences with friendly staff and responsive maintenance, the overwhelming majority of reviews document persistent issues including poor building condition, unresponsive management, inadequate maintenance, odor problems, security concerns, and service reductions. The property appears to have deteriorated substantially from its earlier status as a premier high-rise.

Residents report highly variable experiences at this property. While some long-term residents praise friendly staff, responsive maintenance, and convenient location, many others cite serious concerns about management responsiveness, billing practices, and communication. Common complaints include difficulty reaching office staff, unclear billing charges, and disputes over late fees and move-out charges. Staff demeanor and accessibility appear inconsistent across resident experiences.

This older high-rise building shows significant deferred maintenance and aging infrastructure. Residents consistently report thin walls with noise transmission, outdated HVAC systems with limited tenant control, frequent elevator outages, and deteriorating common areas including hallways with worn carpet and peeling finishes. Building cleanliness and odor concerns appear regularly, with laundry facilities and trash disposal systems frequently cited as problematic.

Residents report mixed experiences with amenities and shared spaces at this property. Positive feedback highlights free parking and carports, a fitness room with equipment, laundry facilities, and a pool, though some note equipment is outdated or occasionally non-functional. Common concerns include laundry room odors, inconsistent equipment maintenance, trash disposal logistics requiring residents to transport waste from upper floors, and parking lot security issues including vehicle break-ins.

Maintenance response times are inconsistent, with some residents reporting quick service while others describe multiple requests needed for repairs. HVAC systems lack individual tenant control, with management deciding when heat and air conditioning operate, leading to temperature discomfort year-round. Appliances and building systems show age-related wear, including inefficient cooling, heating issues, and recurring equipment failures requiring repeated service calls.

The Canterbury offers a convenient central location near Ohio State University, Riverside Hospital, and major transit lines (COTA #7 and #18), with nearby grocery stores and shops within walking distance. Residents consistently praise the safe neighborhood, ample free parking with complimentary carports available, and friendly staff and community. The property provides good value for those prioritizing location and accessibility, though the building's age and limited climate control are recurring concerns.