Freelander Apartments

The Freelander has experienced significant transformation under new management, with residents consistently praising the friendly and responsive office staff, clean and updated units with modern finishes, and improved maintenance responsiveness. However, persistent pest control issues—including roaches and mice infestations—remain a serious concern for some residents, alongside occasional delays in maintenance requests and past security deposit disputes. The property appears to be in transition, with many recent positive reviews reflecting ongoing improvements, though some residents report ongoing pest challenges and operational inconsistencies.

Current management has implemented significant improvements in staff responsiveness and communication, with most recent residents reporting friendly, helpful office staff and prompt issue resolution. However, the property experienced serious management and maintenance challenges under previous ownership, with some residents reporting unresolved pest control issues and delayed communication on lease and security deposit matters. The new management team appears to be actively addressing past concerns, though some residents note ongoing operational adjustments.

Residents report widespread pest infestation (roaches and mice) throughout the property that persists despite regular pest control visits. Additional concerns include mold, water damage, leaking ceilings, non-functional appliances, poor water pressure, and delayed maintenance responses. Building upkeep and cleanliness standards appear significantly below acceptable levels, with management communication and responsiveness cited as inadequate.

Residents consistently praise the property's convenient location with easy access to nearby shops, restaurants, and highways. The neighborhood is noted as quiet and comfortable, contributing to an overall sense of home. Proximity to amenities and transit access are highlighted as key advantages for daily living.

Maintenance responsiveness and pest control are significant concerns at this property. Multiple residents report delayed or unaddressed repairs, including ceiling leaks and water damage, along with documented pest infestations. However, recent ownership and management changes have brought improvements and more responsive service, though consistency across all maintenance issues remains inconsistent.

Residents report mixed experiences with amenities and shared spaces. Positive reviews highlight clean laundry facilities, well-maintained hallways, and updated common areas with new carpeting and lighting. One review raises concerns about parking lot safety, pest issues, and trash accumulation, though this represents a minority perspective among the selected reviews.